Our Policy 

Refund/Cancellation Policy for On-Call Private Shuttle Service  

1. Cancellations 
- Cancellation Before 24 Hours: Cancellations made at least 24 hours before the scheduled service time are eligible for a full refund.  
- Cancellation Within 24 Hours: Cancellations made within 24 hours of the scheduled service time will incur a cancellation fee of 50% of the booking amount.  
- Same-Day Cancellations: Cancellations made less than 4 hours before the scheduled service time or no-shows will not be eligible for a refund.  

2. Refunds 
- Approved refunds will be processed within 5-7 business days back to the original payment method.  

3. Changes to Booking 
- Customers may reschedule their booking up to 12 hours before the scheduled time without incurring additional fees, subject to availability.  
- Changes requested within 12 hours of the scheduled service time may incur a rebooking fee.  

4. Weather and Unforeseen Events  
- In the event of extreme weather or unforeseen circumstances causing service cancellation by our company, a full refund or rescheduling option will be provided to the customer.  

5. Non-Refundable Situations 
- Refunds will not be granted for delays caused by traffic, road closures, or unforeseen circumstances beyond our control if the service was provided.  
- Refunds are not applicable for missed flights or events due to delays not caused by our service.  

6. Contact Us 
For cancellations, refunds, or questions, please contact our customer service team directly at [(267)446-1789 or oncallpss1@gmail.com].  

By booking our service, you agree to the terms of this policy.